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How top12 Handles Your Personal Information

Your privacy matters to us. This page explains what data we collect when you use top12, how we use it, and what rights you have over your own information — including how to request access or ask us to delete it.

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every layer of your account to keep your data safe. Here is how we handle the areas that matter most.

Account Security Your account is protected with password hashing and session tokens. We prompt re-verification when unusual login activity is detected, keeping unauthorised access out.

Cookie Controls We use cookies for session management and analytics. You can adjust your cookie preferences at any time through the settings panel in your browser or account profile.

Data Retention We keep your account data while your account is active. After closure, we retain only what applicable law in Indonesia requires, then delete the rest on schedule.

Requesting Changes To update, access, or delete your personal data, contact support via live chat or email. We verify your identity first, then process the request within a reasonable timeframe.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your data, want to request access to what we hold, or need to report a concern, our support team handles privacy requests directly. Reach us through any of the channels below and we will respond as quickly as we can.

Live Chat Start a chat session from inside your account dashboard. Our team handles data access and correction requests through this channel during operating hours.

Email Support Send your privacy request to our support email. Include your registered account details so we can locate your data and respond accurately.

Help Centre Our help centre covers common privacy questions — how to update your details, manage cookie preferences, or close your account and request data deletion.

What We Collect and Why We Use It

top12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with top12, we collect the information you provide during registration — your name, email address, and contact details — along with transaction records tied to your deposits and withdrawals via DANA, OVO, or GoPay. We also collect device and session data

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automatically: your IP address, browser type, and pages visited. This helps us verify your identity, process payments accurately, and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly
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to what those services need to complete your transaction. We retain account data for as long as your account remains active and for a period afterward as required by applicable law. Where local law in Indonesia permits, you may request a copy of your data or
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ask us to correct inaccuracies at any time through our support channels.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on top12

These are the questions we hear most often about how we handle personal data. If yours is not here, reach out through live chat or email.

We collect your name, email address, contact number, and the payment method details you use — such as your DANA, OVO, or GoPay account identifier — to verify your identity and process transactions.

We share data only with payment processors like DANA, OVO, and GoPay, and only the minimum needed to complete your transaction. We do not sell your personal information to advertisers or data brokers.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide a summary of the data we hold on your account.

Yes. Submit a deletion request through live chat or email. We will close your account and remove your personal data, retaining only what applicable law in Indonesia requires us to keep.

We retain data for the period required under applicable local law after account closure. Once that period ends, your personal information is deleted from our systems on a scheduled basis.

Payment transactions are handled directly by DANA, OVO, or GoPay through encrypted connections. We store only a transaction reference on our side — your full wallet credentials are never held by top12.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How top12 Handles Your Personal Information

How We Protect and Manage Your Information

How to Reach Us About Your Privacy

Common Questions About Your Privacy on top12

01 What personal data does top12 collect when I register?

02 Does top12 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask top12 to delete my account and data?

05 How long does top12 keep my data after I close my account?

06 How are my payment details protected when I use DANA, OVO, or GoPay?

Privacy Policy

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